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Сделал фото -- получил iPad 4

Опубликовано: 30.08.2017

Сколько идут посылки из Китая? #1 (13 посылок)

Добрый день, заказывала в декабре айфон с Америки, посылку принесли на дом, мама расписалась за нее вместо меня.

Сделал фото -- получил iPad 4

Открыла посылку - там было всё (зарядник, чехлы), кроме айфона.

Открыла кейс на ebay и вот что они прислали:

We're contacting you about the case you opened for Apple iphone (eBay Item

#: 1807*******). I understand that you received packaging and not your

iphone and have been working with your seller on the insurance. I am very

sorry that you have not received you phone and having to file insurance.

I am sorry for our delay in responding to you about this issue. We are

having a higher than normal volume of contacts and it is pushing back our

response time. Thank you for allowing us to help you.

After reviewing the communication between you and the seller, I see that the

shipping carrier is involved and a case has been open due to 18077*******.

We've placed this case on hold for 5 days (1/29/2012) to give you time to

arrange an inspection and work through the insurance claim. Please

understand that when an item arrives damaged or not working, we require an

inspection be done before we can approve a return.

We give the seller an opportunity to file an insurance claim with the

shipping carrier so the seller can be reimbursed if the package was damaged

in transit. Whether or not the shipping carrier approves the claim, the

seller has paid for insurance, and we want to give the seller an opportunity

to have the package inspected.

If the shipping carrier inspects the package and leaves it with you, we're

usually able to give you approval to return the item.

If the shipping carrier takes the item, please ask for a pickup confirmation

form. This shows the shipping carrier has the item, and we'll be able to

issue you a refund.

Please scan the pickup confirmation and reply to this email with an

attachment. If you're unable to scan it, please fax it to (303) 395-2828.

You will need to do this by 2/03/2012.

To summarize, we're giving you and the seller 10 days to have the package

inspected. Please reply to this email with an attachment of the pickup

confirmation form, or fax it, within 10 days, or the case may be closed and

you won't be able to get a refund.

We'll be back in touch by 2/05/2012 after we've had an opportunity to review

the documentation you've sent.

We appreciate all your help.

Thank you very much for working with your seller in this insurance process.

Не понимаю, о какой инспекции они говорят, что они хотят?

Помогите, пожалуйста.